If you want to return an item, you MUST first send us a message letting us know. Return Authorizations are required with all returns. You must let us know if you want to return an item to receive a Return Authorization. We will coordinate the return with the warehouse and get you the return authorization and shipping labels. Items being returned for refund must be in original packaging shipped in and in the condition it arrived in. If product arrives damaged, please send photo of damage to verify.