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CUSTOMER SERVICE
- Please contact us with any questions before you BID or BUY.
- All messages will be responded within 1-2 business days.(Excluding Saturdays, Sundays, & major holidays).
- If you are not satisfied with your purchase, please contact us before leaving a negative feedback (Your satisfaction and opinion are always our top priority).
PAYMENT
- We only accept payments via paypal
- Payment must be made within 3 days after auctions end or committed to buy
- Any unpaid cases after 3 days will automatically go to open case
SHIPPING
- We take great care packaging every item to ensure safe shipment to you. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.
- All items will be shipped via USPS or UPS.
- Any questions regarding shipping or items, please feel free to contact us.
- We inspect all items before we pack for shipping
- Please allow a processing and handling time of no more than 1 business day. For International orders:
- International shipping usually takes 15 to 30 business days depending on port conditions and destination. In some cases, shipping may take up to 45 days due to customs hold or issues within the postal service in your country.
RETURNS
- Original Shipping fees & handling charges are non-refundable
- Return and exchanges are only available within 14 days of receiving item.
- All items must be returned in the original package and unused conditions. (In case of missing original packaging, we cannot offer 100% money back for the item.)
- All clearance and chemical items are non-refundable.
- Buyer is responsible for all shipping charges for returns and exchanges.
- Exchanges to different items due to customer's change of mind, will result in another shipping charge at the customer's responsibility.
INTERNATIONAL BUYERS
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility
- Please check with your country's customs office to determine what additional costs may be added. These charges are collected by delivering freight (shipping) companies or when you pick up the item. Please do not confuse them for additional shipping charges.