- To save time and unnecessary cost, all orders are Drop shipped directly to you from our manufacturers/partners/suppliers’ 86 warehouses logistically located throughout the USA. We are proud to save you money by offering free shipping on all products (Contiguous USA only). There are a numerous isolated areas of the US that require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote.
- Most orders are shipped via UPS, FedEx, OnTrac, USPS and most will not require a signature upon delivery. If a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition.
- If your order ships by truck, a representative from the freight company will contact you by phone to arrange the delivery, usually within a specific four-hour time period. Please be aware that all freight (truck) deliveries are to the curbside only and you will be required to provide assistance to the driver to unload your shipment from the truck. Please keep in mind the weight and size of your delivery as additional helpers may be needed to unload and transport your packages. If you are unable to provide assistance, it may be necessary for the driver to use a tailgate lift at an extra charge. As with all deliveries, please thoroughly inspect the contents of all packages for damages before signing for the delivery. When signing for your package, please write "'uninspected', possible damage" near your name when signing for it so that we may help file a claim for you if there is concealed damage..
- We process all orders on a daily basis (excluding weekends and holidays). The tracking numbers will be manually uploaded within 24-48 hours afterward and you may or may not get an additional email from us. Please, be patient and wait another day before contacting us. Most of our orders ship within 3-5 business days (excluding weekends and holidays). .
- All orders are Drop Shipped by different manufacturers and 86 of their affiliate warehouses/distribution centers throughout the USA. Once the order has shipped, the tracking information will be manually uploaded within 24-48 hours so you will always have the status of your order. However, some delays are possible. Please, be patient and wait another day before contacting us. If you have any additional questions, please don’t hesitate to contact us.
- We process orders daily and ship times are typically 3-5 business days. Since our suppliers use 86 USA locations, at times you may receive your order within 3 days or less. When you place an order we advise you, in good faith, of expectations and we will let you know if we are subsequently made aware of any unforeseen delay. However, any item that has already shipped cannot be canceled and, if returned, will be subject to a restocking fee. Shipping times for Made-to-Order, Custom, and Special Order items may vary from our quoted time. Sometimes they will ship sooner and at times later than expected..
WARRANTY INFORMATION
- All new items include the manufacturers warranty unless otherwise stated in the item description.
PAYMENT INFORMATION
- We gladly accept Visa, MasterCard, Discover, and American Express Cards, as well as Business or Personal Checks, and Bank Checks. (All checks may be processed electronically). Please note that payment by Personal checks may delay your order by up to two weeks. Customers may also pay via PayPal.
INTERNATIONAL BUYERS
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
ABOUT RETURNS (please read): Quick and Easy resolution in your favor may be offered.
Our intention here at Kitchen Inventions is that you receive goods exactly as described but, if you do need to make a return, we would go above and beyond to make it hassle-free. We offer 30 days to return any products.
If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms above. For both defective and damaged products, claims must be reported to us within 7 days of delivery. Any claims made after this 7 day period can not be accepted and returns must be complete within 60 days.
Returns for other reasons must be made within 30 days, freight paid, and with an appropriate Return Merchandise Authorization (RMA#). The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition (20% restocking fee may apply). There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may also choose a Store Credit.
Returns must be sent to the address specified in the RMA#. Any items returned to Kitchen Inventions without express approval cannot be accepted and will be refused. Unfortunately, we cannot accept returns from Canada, Custom, and most Made-to-Order items.
Items that have been installed or assembled, or that have been modified or altered in any way, are not returnable. RMA# A Return Merchandise Authorization Number must be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's warehouse where it originally shipped from. Goods returned to our office address without approval will not be accepted and will be returned to you.