The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own.  Here's what's included with each course:

INSTRUCTOR GUIDE

TRAINING MANUAL

POWER POINT SLIDES

FLIP CHART NOTES
ACTIVITIES AND EXERCISE FILES

QUIZZES AND TESTING

 

Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records

 

EMOTIONAL INTELLIGENCE

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: What is Emotional Intelligence
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
Module Three: Four Skills in Emotional Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
Module Four: Verbal Communication Skills
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
Module Five: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It
Module Six: Social Management and Responsibility
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language.
 Module Seven: Tools to Regulate Your Emotions
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
Module Eight: Gaining Control
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
Module Nine: Business Practices (I)
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
Module Ten: Business Practices (II)
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
Module Eleven: Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations