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SHIPPING

-We only ship to the address that is on your account. If you want your package sent to a different address you can easily change it during check out. 
You are responsible for the address that you provide us.  If a package does not get deliver because of an invalid shipping address we are not responsible. 

 

-All items priced $50 and above will require signature confirmation. Please take this into consideration when deciding where you are going to have your item shipped! We can make an exception and send it without signature conformation! Just let us know!

-Shipping & handling is 2 business days once payment has cleared through PayPal. 

TRACKING AND ESTIMATED TIME OF ARRIVAL

- Tracking information is provided automatically to buyer at the time of shipping by email to the email address on the PayPal payment
- Log onto USPS.com to get more details with tracking info
- U.S. buyers should allow 7-10 business days for their items to arrive
- International buyers should allow 20-30 business days for their items to arrive
- Please also realize that the time of arrival ultimately depends on your country's postal service and holidays

DAMAGES

We understand that mishaps can happen during shipping.  Should this happen please do not throw anything away.  
Take a picture and email it to us and we will take care of it accordingly.  


REFUND/EXCHANGES/RETURNS

- All items are subject to return to seller for a refund or exchange within 14 days of purchase date.
- Items must be in original condition / unused / unopened
- Buyers pay for return shipping cost

- We ship globally Via's Global Shipping Program (GSP). We don't cover returns for items shipped globally. Buyers returning such items will be refunded ONLY for the item's cost and not for the shipping.

- Return on new, unwanted, items:
Buyer must pay return shipping. You will be issued a refund less a 20% re-stocking fee. 

Incorrect Items:
- We will ship a replacement if one is available or a refund of the purchase price. You will be offered a shipping credit based on the original cost of shipping the item. 

- Refund will be made upon receipt of the returned item.

FEEDBACK

-Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to make you satisfied, please do not leave a negative feedback before we resolve your problem.
-We guarantee that your issue will be solved quickly.

 

-Due to the large number of feedback we receive, our automated system will leave feedback for you as soon as we receive your feedback.

 

-If you are happy with your purchase of, please leave us a positive feedback.
Your feedback is very important to us it affects our search placement . We will leave a positive feedback for you in return automatically once we receive your feedback.

CUSTOMER SERVICE

Please contact our Customer Service by email.  All emails will be responded within 24 hours on the weeks days. 
Our business hours are from Monday to Saturday, 9:00 am - 6:00 pm PST.