Shipped the next business day! We own a small family book store and sell our extra books and media that have been on our shelfs for too long. We sell them for a quarter of the price at our store so we can move our inventory! Additional Details ------------------------------ Product description: For courses in Supervision, Supervisory Management, and Steps Into Management workshops/seminars or self-study. It is also useful in corporate or contract training programs. This best-selling book provides a practical, in-depth introduction to the important contemporary issues related to management and supervision in the modern workplace. It presents the latest insights and theories regarding supervisory management, personal growth and team-oriented environments in a hands-on format to enhance the learning process.