Return Policy

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery, provided they meet the following conditions:

• Items must be unused, in their original packaging, and in resellable condition.

• Certain items (e.g., final sale, personalized, or hygiene-related products) may not be eligible for return.

2. Return Process

To initiate a return, follow these steps:

1. Contact us at sales@andzillashop.com or call 213-415-6520 to request a return authorization.

2. Provide your order number, reason for return, and any supporting details.

3. Ship the item(s) to the address provided in the return authorization.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• For defective or incorrect items, we will provide a prepaid return shipping label.

4. Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Exchanges

If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Personalized or custom-made products

• Items with signs of use or damage not caused by Andzilla.shop

Contact Us

If you have any questions about our Shipping and Return Policy, feel free to reach out:

• Email: sales@andzillashop.com

• Phone: 213-415-6520

We appreciate your business and look forward to serving you!