lostplanet's Feedback on Bonanza

Seller response:
Order had been canceled by payment processor, customer did not receive refund notice.

Seller response:
Shipped the video in like new condition. When the customer was not satisfied, we offered our 90 day no question asked return at zero cost to the customer and issued a full refund as with any other customer. The disc had no scratches or anything that would visibly make it not play, and when testing it after it was returned it played with no problems.

Seller response:
We have contacted the customer. Unsure what did not work because the customer has not contacted us at this point or responded. All videos carry 100% no question 90 day money back guarantee. This movie was factory sealed, so any issue not playing is out of our control but still covered under the 100% no question money back guarantee, and any customer can request a free return label at any time within 90 days and mail it back at no cost to the customer.

Seller response:
I have attempted to contact the buyer for several days and have not received a response. Video was brand new and would have contained a new VUDU digital code as well. Unfortunately I cannot help if he does not return my message.

Seller response:
Shipped next day. Since incorrect address was provided, it was returned to me as undeliverable. When the customer did not respond to 3 emails in a week I had no choice but to refund his order with an email that I am cancelling his order and to respond if he would still like to purchase the movie. Now this is the first response I have received and no response by email.

Seller response:
As stated with every item sold there is a 100% money back guarantee. Simply email me and I can arrange this if you are unsatisfied with any order. This buyer has not contacted me at all and has waited more than a month after delivery to leave feedback.