Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Miscellaneous details

TERMS, POLICIES and INFORMATION

Shipping:
To save time and unnecessary cost, all orders are Drop shipped directly to you from our manufacturers/partners/suppliers’ 46 warehouses logistically located throughout the USA. We are proud to save you money by offering fast free shipping on all products (Contiguous USA only). There are a numerous isolated areas of the US that require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote.

Ground Service:
Most orders are shipped via UPS, FedEx, OnTrac, USPS and most will not require a signature upon delivery. If a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition.

Freight Carrier (by Truck):
If your order ships by truck, a representative from the freight company will contact you by phone to arrange the delivery, usually within a specific four-hour time period. Please be aware that all freight (truck) deliveries are to the curbside only and you will be required to provide assistance to the driver to unload your shipment from the truck. Please keep in mind the weight and size of your delivery as additional helpers may be needed to unload and transport your packages. If you are unable to provide assistance, it may be necessary for the driver to use a tailgate lift at an extra charge. As with all deliveries, please thoroughly inspect the contents of all packages for damages before signing for the delivery. When signing for your package, please write “‘uninspected’, possible damage” near your name when signing for it so that we may help file a claim for you if there is concealed damage.

Order Pick-up:
We are now open to the public at our warehouse showroom by appointment or/and products can be picked up at our “WILL CALL” warehouse area in Van Alstyne, Texas.

B2B Special for contractors, builders, designers, trade partners, etc. – additional discounts available and applied. Some information and registration maybe required. Please contact us for assistance and your trade partner additional discount.

Order Processing:
We process all orders on a daily basis (excluding weekends and holidays). The tracking numbers will be manually uploaded within 24-48 hours afterward and you may or may not get an additional email from us. Please, be patient and wait another day before contacting us. Most of our orders ship within 2-4 business days (excluding weekends and holidays).

Order Tracking:
All orders are Drop Shipped by different manufacturers and 86 of their affiliate warehouses/distribution centers throughout the USA. Once the order has shipped, the tracking information will be manually uploaded within 24-48 hours so you will always have the status of your order. However, some delays are possible. Please, be patient and wait another day before contacting us. If you have any additional questions, please don’t hesitate to contact us by email or phone at 1-469-452-0003.

Shipping Times:
We process orders daily and ship times are typically 2-4 business days. Since our suppliers use 86 USA locations, at times you may receive your order within 3 days or less. When you place an order we advise you, in good faith, of expectations and we will let you know if we are subsequently made aware of any unforeseen delay. However, any item that has already shipped cannot be canceled and, if returned, will be subject to a restocking fee. Shipping times for Made-to-Order, Custom, and Special Order items may vary from our quoted time. Sometimes they will ship sooner and at times later than expected.

Alaska, Hawaii, Puerto Rico & International Shipping:

Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis. Please contact us via support@ktinventions.com or 1-469-452-0003.

Expedited Shipping:
Due to the current high costs, at this time we do not offer expedited shipping service including overnight, 2nd day, and 3rd day. However, Real-time expedited shipping quotes may be available on a case-by-case basis. Please contact us via support@ktinventions.com or 1-469-452-0003.

Inclement Weather Advisory:
Deliveries may occasionally be delayed due to inclement weather (snowstorms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. MyKIHome.com is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.

Returns & Exchanges:
We offer Hassle-Free Shopping, Fast Free Shipping, 60-Day Easy Returns!

ABOUT RETURNS (please read): We are happy to inform you that most returns may not be necessary but a photo of the product received simply emailed to us at support@ktinventions.com. Quick and Easy resolution in your favor may be offered.

Our intention here at MyKIHome.com is that you receive goods exactly as described but, if you do need to make a return, we would go above and beyond to make it hassle-free. We offer 30 days to return any products.

If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms above. For both defective and damaged products, claims must be reported to us within 7 days of delivery. Any claims made after this 7 day period can not be accepted and returns must be complete within 60 days.

Returns for other reasons must be made within 30 days, freight paid, and with an appropriate Return Merchandise Authorization (RMA#). The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition (20% restocking fee may apply). There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may also choose a Store Credit.

Returns must be sent to the address specified in the RMA#. Any items returned to MyKIHome.com without express approval cannot be accepted and will be refused.

Unfortunately, we cannot accept returns from Canada, Custom, and most Made-to-Order items.

Items that have been installed or assembled, or that have been modified or altered in any way, are not returnable.

RMA#:
A Return Merchandise Authorization Number must be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer’s warehouse where it originally shipped from. Goods returned to our office address without approval will not be accepted and will be returned to you.

Cancellations:
You may cancel any order (except Made-To-Order or custom orders) without charge or penalty as long as the order has not already shipped. Unfortunately, since the cost has been incurred, any item that has already been shipped cannot be canceled and, if returned, will be subject to a restocking fee and shipping costs. Because of costs incurred, Custom, Special Order, and Made-To-Order goods may not be canceled after three days.

Replacements:
If you have received a defective item and need to have it replaced, please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the manufacturer. In most cases, the manufacturer may not require the product(s) to be returned but the picture(s) of damages MUST BE provided. Also, it is absolutely critical that the RETURN TRACKING information emailed to us immediately after an item is shipped back. We are in a remote location from all our suppliers and will not have access to any returns. *Important: if the return tracking is not provided, you WILL NOT receive the refund.

Exchanges:
Customers are extremely important to us and we strive to assist them in all possible reasonable ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.

Damages:
Shipping damage is rare but, unfortunately, it happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 7 days from receipt of packages. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to support@MyKIHome.com or by phone at 1-469-452-0003 and we will be ready to assist. If a product has been damaged in transit, we will provide a replacement or a refund.

Most orders will not require a signature upon delivery but if a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition. There may be hidden damages to the contents. Be sure to advise your family members or agent who may accept delivery on your behalf to do the same. If you do not have time to inspect your order upon delivery, if the delivery person does not give you the opportunity to inspect the goods upon delivery, or if you suspect possible damage, write “Un-inspected, possible damage” above or near your signature.

Also, please be aware that, when you sign for a package, you are signing a document transferring ownership to you; that states you have inspected the shipment and that it is in good condition. As such, if any of the above conditions apply, please be sure to include “Un-inspected, possible damage” above or near your signature so that we can assist in a speedy resolution. Damage claims with Freight Carriers may only be made by the owner. So, if you do sign for a package and later realize it has been damaged in the shipping process, as the owner, you will need to file a claim with the freight company yourself and MyKIHome.com will be unable to help. However, we can help file a claim if signed with “Un-inspected, possible damage” as described above.

Defects:
Must be reported within 10 days of delivery. If you intend to store an item for later use you should unpack it and examine for possible defects. Please report any defect by email to support@ktinventions.com or by phone at 1-469-452-0003

Refund policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mykihome.com. Please note that returns will need to be sent to the following address: 14333 FM 121 Unit 15, Van Alstyne, TX 75459, United States

If your return is accepted, we’ll provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted/provided a refund.

All returns are inspected thoroughly upon receipt, if any condition is found which does not match the original state and packing when leaving our warehouse, no refund can be issued as the item(s) are considered unsellable.

You can always contact us for any return question at support@mykihome.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@ktinventions.com.

Product Warranty Policy:
Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. If you have any doubts about the warranty of an item, please contact us before purchasing the item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy. However, we would be happy to facilitate on your behalf and recommend a course of action.

Product Image Disclaimer:
MyKIHome.com tries to provide the most accurate images available. However, due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world.
*Note: Images and pictures may not reflect perfect color, choices, or/and options – must read full description. Images may include different finishes & other products not included in the listing.

Errors and Omissions:
While we do our very best to ensure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconvenience this may cause, but reserve the right not to fulfill orders based on incorrect pricing or information.

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