Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Urban Lace & Eyelets Footwear
brings popular Brands Footwear At Affordable Prices
Where Every Step Speaks Gold, Walk with Power Run with Prestige.
Return to booth
Shipping policy
Urban Lace & Eyelets Footwear
Sales & Return Policy**
1. Sales Policy
Order Processing
• All orders are processed within 1–2 business days.
• You will receive a confirmation email once your order is placed and another once your order has shipped.
Payment Methods
We accept all major payment options, including:
• Credit & debit cards
• PayPal
• Apple Pay / Google Pay (if supported at checkout)
Product Availability
• Items are subject to availability.
• If a product becomes unavailable after your order, you will be notified and offered a refund or alternative item.
Pricing
• All prices are listed in USD.
• Urban Lace & Eyelets Footwear reserves the right to update prices at any time without notice.
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2. Shipping Policy
Shipping Times
• Standard shipping: 3–7 business days (U.S.)
• Expedited options may be available at checkout.
Tracking
• All shipments include tracking.
• Tracking information will be emailed once the order has shipped.
Shipping Errors
• If you entered the wrong address, please email us within 12 hours so we can attempt to correct it.
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3. Return Policy
Eligibility Window
• Returns are accepted within 7 days of delivery.
Condition Requirements
To qualify for a return:
• Shoes must be unused, unworn, and in original packaging.
• Items showing wear, damage, or alterations will not be accepted.
Non-Returnable Items
• Final sale or clearance items
• Gift cards
• Customized or special-order items
Return Process
1. Contact our support team at [your email] with your order number.
2. We will provide return instructions and a return authorization.
3. Once we receive and inspect your return, we will notify you of approval or denial.
Refunds
• Approved refunds are issued to your original payment method within 3–5 business days.
• Shipping fees are non-refundable unless the return is due to our error.
Exchanges
• Exchanges are allowed for different sizes or colors, subject to stock availability.
• If the requested item is out of stock, you may opt for a refund.
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4. Damaged or Incorrect Items
If you receive a defective or incorrect item:
• Contact us within 7 days
• Provide photos of the issue
• We will replace the item at no extra cost
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5. Customer Support
For any questions or order issues, contact us at:
Email:[email protected]
Phone/ Text 404-593-1936
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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