Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
XYZReptiles offers nice selection quality made reptile supplies. The majority of our reptile products ship for free. Whether you are looking reptile bedding, reptile hides and water dishes or a terrium we are likely to offer it.
If you are not finding what you need in our botth please visit us at xyzreptiles.com to see our full list of goods as well as reptile pets available.
Shipping policy
Most dry good orders ship via USPS 1-5 days (Ground Advantage) Monday through Saturday with the exception of holidays and weather-related delays. Some dry goods such as habitats and kits may ship via 2-Day Service. Terrariums ship via FedEx 1-7 days (FedEx Home Delivery or Ground) Dry goods purchased by 2:00 pm Eastern Monday – Friday will ship the same day. Dry goods purchased after 2:00 pm Eastern will ship the next day
Return to booth
Return policy
Full refund available within 30 daysTo be eligible for a return, all dry goods must be unused and in the same condition that you received them in. They must be in the original packaging provided.
Dry goods can be returned within 30 days of delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
For acceptable dry good(s) returns we will request your order number. Once your order is confirmed you will be sent a return label(s). You will also be notified of the shipping carrier to tender the package to.
Note: return labels not in the carrier system for tracking within in 21 days of being sent will be voided and new a label must be requested prior to the exipration date for the return.
Shipping costs paid at the time of purchase are non refundable and the buyer pays return shipping unless the dry good(s) are deemed defective. A 20% restocking fee will be charged on non re-sellable returned dry good(s). Any fees applicable to the return will be deducted from the refund.
Undeliverable packages will be refunded less a 20% restocking fee.
The time it will take for your return to reach us will vary based on where you are shipping from. We don’t guarantee that we will receive your returned item and are not responsible for lost returns.
Any goods shipped to XYZReptiles collect will be refused and no refund will be issued.
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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