We wanted to provide an update as our team continues to work to understand the complete impact of a new release that was made a few days ago. Our development team made a change in how sellers were opting out for the shipping assessment fees. The change was to auto opt out sellers who were connected via our API through one of our shipping partners. That is why you no longer see the opt out section in the seller section of the site. In doing this it caused a bug that we are looking into. Please be assured that anyone who is truly exempt and was charged will get a full refund back to their credit card and if a charge was posted to their account, it will be removed. We will provide a further update once our investigation is complete.
As always, if you have specific questions regarding your Bonanza account, please feel free to contact our support team directly by using the “Help” drop down menu at the top of any Bonanza page, or by sending us an email to support@bonanza.com.
Thanks.
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