We only honor replacements if the item has a manufacturer defect or has been damaged in shipment. This does not include the box..only if the item has been damaged during shipment. Sometimes, due to weather, leaving the package outdoors once it has been delivered and other factors, boxes may get damaged. If the ITEM itself is damaged, please contact us immediately for further instructions. We do not offer cash refunds unless the item you are asking to have replaced is no longer available.

My items are all 100% brand new. I stand behind them 100% as well. I want you to be completely satisfied with your order. If for any reason, you have a problem with your order, contact me immediately. There is a very small time frame for exchanges. Most items do have a replacement policy, so please contact me for specifics. Lingerie items are not returnable due to the nature of the items and health reasons. Personalized items are not returnable unless there was an engraving error on our part. If an item was damaged during transit, please contact us for further instructions. All items that do qualify for replacement must have an RA number before you can return them, so please contact us first. Return shipping costs are the responsibility of the purchaser. Original shipping charges, if any, are not refundable.

If an item has to be exchanged due to a manufacturer defect, you do need that RA number. Item MUST be in original packaging and have all tags still attached. Once our team inspects and approves the item, a replacement will be sent out immediately at no charge.

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as packaging colors and shapes change quite frequently. With this in mind please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind. If for any reason other than damages or errors on the part of us, a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.