All sales are final. If there is a problem with an order contact us by email. Fixable issues: shipping damage, other carrier problems, wrong item shipped, defectives, product help, help reaching a manufacturer. Personal use items, sexual wellness novelty items, lingerie items and anything considered to be “personal use” items are not returnable and not resalable by law for the everyone’s safety. “Free shipping” applies to outbound orders only; referring to a predetermined flat rate shipping cost that was added to the item price for buyer’s purchasing convenience.