Product condition: New Etat Libre d'Orange Cologne is the first eau de cologne creation to come from this unique brand. It was launched in 2014 and focuses on the beauty that can often be found in simplicity. The notes themselves are simple. RETURN POLICY: Damages: If an item arrives damaged it must be reported to us within 48 hours of delivery. Hold on to the item and packaging for 2 weeks. We may contact you and/or pick up the package merchandise. Once the claim is approved we will reship the damaged item or issue a refund.Missing packages: If an item isn't received you must notify us within 3 days of delivery (as noted on tracking information). We will start a tracer which will take 8 business days to complete. Once approved we will reship the order.Undeliverable Packages: If an order is returned to us by the carrier for any reason including but not limited to (refusal, undeliverable, unavailable to sign) we will issue a refund for the items cost minus a shipping charge (cost charged by carrier to return item). SHIP TO : USA Average Shipping days: 2