All items listed have no return policy, unless otherwise stated individually in the listings. Seller will only sell NEW items when the listing listed the items as NEW. If item is used, seller will always disclose that. If there is any broken parts on any item, seller will always disclose that. Seller will most of the time only list NEW, UNUSED, NEVER BEEN OPENED, UNTESTED, UN-SAMPLED items on “To Have N To Hold”. All handmade jewelries (american english)/jewelleries (british english) are made NEW, with NEW, NEVER BEEN USED parts.